Privacy Policy

This policy explains how Talking Houses (NE) Ltd ("Talking Houses", "we", "us") collects and uses your personal data when you visit our website or enquire about our property sourcing service. We are the data controller for the personal data we hold about you.

Talking Houses (NE) Ltd, trading as Talking Houses North East, registered in England & Wales, company number 11104026. Registered office: Regus House, 4 Admiral Way, Doxford International, Sunderland, Tyne and Wear, SR3 3XW. ICO registration: ZA512555. Phone: 0191 535 8364. Email: info@talkinghouses.co.uk.

• Information you give us (name, email, phone, location, budget, goals via forms/calls).
• Information collected automatically (IP, device, browser, pages viewed, via cookies — see Cookie Policy).
• Limited data from advertising and analytics platforms.

• To respond to enquiries and provide our service (contract / legitimate interests).
• To contact you (legitimate interests / consent).
• Marketing (consent).
• To improve the website and advertising (consent / legitimate interests).
• Legal and AML obligations (legal obligation).

We only send marketing communications with your consent. You can opt out at any time.

• Service providers (CRM, email, telephony, booking, analytics) acting on our instructions.
• Professional partners where you proceed (solicitors, brokers, letting agents, contractors).
• Authorities where required by law.

We never sell your data.

Where providers process data outside the UK, appropriate safeguards apply.

We keep your personal data only as long as necessary. Enquiry data that doesn't progress is held for a limited period then deleted.

We maintain appropriate technical and organisational measures to protect your personal data.

You have the right to access, rectification, erasure, restriction, objection, portability and to withdraw consent.

You have the right to complain to the Information Commissioner's Office (ico.org.uk, 0303 123 1113).

The latest version of this privacy policy will always be on this page.

Email us at info@talkinghouses.co.uk or write to the registered office address above.